Dear DSTV Subscribers, You Can Now Suspend Your Subscriptions Whenever You Want

MultiChoice Nigeria, owners of DStv have announced a new package for Nigerians where they can now suspend their subscription service while they are away from home.
CRQdeGTWwAAZotT
MultiChoice said the new development is in line with its commitment to offer better service delivery to all its subscribers.
In a statement released on Wednesday, the company said greater attention is being paid to issues affecting subscribers’ enjoyment of DStv services. Notable among these are signal loss, subscription payment and reconnection, customer care services, Free-to-Air channels and hardware related issues. The company explained that customers now have the option of suspending their accounts while they are away from home upon request and a 48-hour notice for a fixed period of time between seven to 14 days twice yearly.
Advertisement
We put our customers first at all times and hold them in high very esteem. We are committed to delivering world-class service to our customers and proud to say we are the first video entertainment company to implement new subscriber initiatives requested by the Consumer Protection Council (CPC). Over the past year, we have worked closely with the CPC to identify our customers’ areas of need and made a commitment towards implementing solutions that will resonate with our customers and lead to improved service.
On the issue of customer care services, MultiChoice explained that the call centre hours have been extended to accommodate more queries.
Call centre operating hours are now 8am to 9pm on Saturdays, Sunday and public holidays. In addition, toll free numbers have been introduced on major network providers.
The toll free lines are 09090630333 for Etisalat, 07080630333 for Airtel, 08113630333 for Glo and 08149860333 for MTN. This means that customers’ calls to the call centre are toll free when they call the corresponding numbers of their mobile network. Other subscriber-focused initiatives include access to free-to-air channels at the expiration of subscription and upon the payment of a nominal fee, improved content on its mid-level offering, DStv Compact, providing greater value to subscribers. In addition, from time to time, the company opens premium content on the higher bouquets for an entire week to DStv subscribers, irrespective of their subscription status.

Add us on whatsapp 08033132638 for more updates

Comments

Post a Comment

Popular posts from this blog

A woman's dead body was found under her house in oworonkoshoki, who killed her?

Image
A facebook user named Olufemi Olarevolution seunfunmi wrote on her Facebook account about the death of a woman who was killed by her husband. NKAN Ń BẸ! This woman's lifeless body was found beneath her structure built by herself and her husband on the waters about 2 hours ago in Oke Eri street area of Oworonshoki. From the report I gathered, her husband and herself are constantly having fights and this is known to the neighbors. Four days ago, they had a fight which resulted in the husband getting her arrested. She was detained in the police station in Oworonshoki. She was released the next day. On arriving home she met her demise. Report has it that the husband batthered her to stupor until she passed out. Noticing she was lifeless, he shaved all her hair and dumped her body in the waters. Neighbors who were bothered about her whereabout inquired from the husband who was quick to deny having knowledge of where she has gone. About 2hours ago her lifeless body which h...
Read more

Meet Muyiwa & Temilade The Children Of Henrietta and Jide kosoko - See more here.

Image
Muyiwa Kosoko and Temilade Kosoko Shortly after the news of the sudden  death of Henrietta Kosoko  broke, the story that followed next which has been trending in and outside Nigerian society is that the Abraka Delta State-born actress had no child for her actor husband,  Jide Kosoko . However, slickson can authoritatively hint you that Henrietta left 4 grown up children behind whom Taiwo And Kehinde Olowu are first set of kids she had for her first husband before she married  Jide Kosoko  and she got him 2kids. They are Muyiwa Kosoko and Temilade Kosoko. This 2 are still under 25 years old and they are still in school. Add us on WhatsApp 08033132638 for more updates
Read more